O USO DO APLICATIVO DE SAÚDE PÚBLICA MÓVEL MEU DIGISUS
DOI:
https://doi.org/10.22408/reva402019379390-406Resumo
O uso de tecnologias móveis impulsionaram os instituições a transformarem os mecanismo de prestação de serviços para utilizar as potencialidades dos smartphones. Este formato de serviços impõe o desafio da aceitação e uso pelos usuários finais. O objetivo deste artigo é identificar a aceitação do aplicativo público de saúde Meu digiSUS através do Modelo de Aceitação de Tecnologia (TAM) extendido. Para alcançar o objetivo, adotou uma abordagem quantitativa e algumas hipóteses foram estabelecida. As variáveis Uso real, Utilidade percebida, Facilidade de uso percebida, Influência social e Risco percebido foram selecionadas para o modelo. Os resultados mostram que a facilidade percebida e a influência social têm um impacto direto e positivo no uso do Meu digiSUS; o risco percebido tem um impacto negativo no uso do aplicativo. Os desenvolvedores devem se atentar aos inibidores de uso do aplicativo como o risco percebido e a utilidade percebido de uso a fim de manter os usuários existentes e atrair novos usuários.
Palavras-Chave: Aceitação de tecnologia; Modelo de Aceitação de Tecnologia; Saúde pública móvel; Meu digiSUS.
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