PRIORITIZING BUSINESS PROCESSES: A systematic review of the literature

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Resumo

This study aims to identify the main approaches, methodologies, criteria used to prioritize processes and results of studies on Process Management in the organizational context. This is a descriptive bibliographical research, conducted using the Systematic Literature Review (SLR) method, which uses secondary data to delve deeper into a certain topic. To analyze the 22 articles selected from the Scopus database, the content analysis technique was adopted. Seven themes were identified in the introductory context: adapting BPM to the sector/need, market competitiveness, BPM as a solution, applying BPM more effectively, focusing on the customer, prioritizing to be more efficient and process reengineering. The data shows the importance of this management instrument in the sustainability of organizations. To conduct the research, the predominance of qualitative methodologies was identified, with case studies and design science research, reinforcing the practical characteristic attributed to this topic. Regarding the criteria used, three main classifications were identified that focus on complexity, general performance and process characteristics. Finally, the applied characteristic of the research suggests the need for future studies that seek to develop models with greater adaptability to different organizations.

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Biografia do Autor

Fernando Rufino de Barros, FUCAPE Business School

Doutorando em Ciências Contábeis e Administração, com Área de Concentração em Administração Estratégica e Finanças, pela FUCAPE Business School, Mestre em Administração pelo Centro Universitário Unihorizontes, Pós-Graduado em Gestão Pública pela Universidade Cândido Mendes e em Administração Estratégica pela Universidade Estácio de Sá, Bacharel em Administração e Tecnólogo em Processos Gerenciais pela Universidade Estácio de Sá. Administrador no Instituto Federal Fluminense, vinculado à Diretoria de Desenvolvimento Institucional, exercendo atividades de apoio nas áreas de Desenvolvimento e Planejamento Estratégico; Gestão de Riscos e Integridade; Governança Pública; e Gestão de Processos e Projetos estratégicos.

Ester Peixoto Nunes, Instituto Federal de Educação, Ciência e Tecnologia Fluminense

Ensino Profissional de nível técnico em Técnico em Informática (concluído em 2018) e Graduando em Bacharel em Engenharia da Computação (cursando desde 2018) pelo Instituto Federal Fluminense. Atuando profissionalmente como Auxiliar de Processo Jr. na Companhia Dorel Juvenile , Brasil.

Alline Sardinha Cordeiro Morais, Instituto Federal de Educação, Ciência e Tecnologia Fluminense

Doutora em Engenharia e Ciência dos Materiais pela UENF - Universidade Estadual do Norte Fluminense Darcy Ribeiro (2013) na área de materiais e meio ambiente. Mestre em Engenharia de Produção pela UENF (2009) na área de qualidade em serviços. Possui graduação em Engenharia de Produção pela UFV - Universidade Federal de Viçosa (2005). Atuou como professora do curso de Engenharia de Produção na Universidade Iguaçu (UNIG) e nos Institutos Superiores de Ensino do CENSA (ISECENSA). Atualmente é professora efetiva do Instituto Federal Fluminense (IFF), lotada no Campus Campos Centro. Tem experiência nas áreas de Incorporação de Resíduos em Cerâmica Vermelha, Gestão da Qualidade, Empreendedorismo e Gestão Estratégica e Indicadores de Desenvolvimento Institucional. Atuou como Diretora Administrativa da Incubadora de Base Tecnológica Tec Campos. Foi Diretora de Planejamento Estratégico do IFF, entre 2017 e 2020.

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Publicado

2024-09-06

Como Citar

Barros, F. R. de, Nunes, E. P., & Morais, A. S. C. (2024). PRIORITIZING BUSINESS PROCESSES: A systematic review of the literature. Revista Valore, 9, e-9019. Recuperado de https://revistavalore.emnuvens.com.br/valore/article/view/1731

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v. 9 (2024)

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Fluxo Contínuo (Art. Originais/Revisão)

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